Effective Date: 23 December 2025
1. Introduction
Thank you for shopping with RaninSkin. We want you to be delighted with your skincare purchase. If for any reason you are not completely satisfied, this Refund & Return Policy explains how returns, exchanges, and refunds are handled.
1. Refund & Return Eligibility
To be eligible for a refund or return:
Products must be unopened, unused, and in original packaging with seals and labels intact.
Return requests must be made within 14 days of the delivery date.
You must provide proof of purchase (order number or receipt).
For hygiene and safety reasons, opened or used products cannot be returned unless they are defective or incorrect. meroskin.com+1
2. Non-Returnable Items
The following are not eligible for return or refund unless faulty or incorrect:
Opened, used, or unsealed products
Items missing original packaging
Gift cards or promotional vouchers
Clearance or discounted final-sale items
Samples or travel-size products
3. How to Request a Return
To initiate a return:
Contact our Customer Support team within 14 days after delivery:
📧 Email: info@raninskin.comProvide:
Your full name
Order number
Product name(s)
Reason for return
Photos if the item is damaged, defective, or incorrect
Do not send products back before receiving approval and return instructions from our team. An RA (Return Authorization) may be issued.
4. Returns for Damaged, Defective, or Incorrect Items
If the product you received is damaged, defective, or not what you ordered:
Contact us within 7 days of delivery with photographic evidence.
Once verified, we will offer:
A replacement, or
A full refund (including shipping costs, if applicable)
We aim to resolve such issues promptly and fairly.Â
5. Refund Process
Once your return is received and inspected:
We will notify you of approval or rejection within 3–5 business days.
If approved, refunds will be issued to the original payment method within 7–10 business days.
Original shipping charges are non-refundable unless the return is due to our error.
Refund times may vary based on your payment provider’s processing times.Â
6. Exchange Policy
We currently offer exchanges only for:
Defective
Damaged
Incorrectly shipped items
Exchanges are subject to stock availability. If the requested replacement isn’t available, you can choose a refund instead.
7. Return Shipping Costs
Customer-initiated returns: Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Company errors: If we shipped the wrong item or a defective one, we will cover return shipping and replacement costs.
8. Order Cancellations
Orders can be canceled before shipment for a full refund.
Once the order has shipped, standard return procedures apply.
9. Changes to This Policy
We may update this Refund & Return Policy from time to time. The updated policy will be posted on this page, and your continued use of the Site constitutes acceptance of the changes.
10. Contact Us
If you have questions or need assistance:
📧 Email: info@raninskin.com
Address: Douala, Cameroon